Frequently Asked Questions

General

HOW TMBR HELPS YOU SELL

We provide you with an online marketplace to help you sell your wood products. Through our online channels, TMBR is able to reach a larger audience of potential buyers. We help get your listings noticed by promoting products and shops through Facebook, Pinterest and Twitter. As people look through listings on the site, they have the ability to share them to their own social media networks.

DO I NEED AN ACCOUNT?

You do not need an account to shop, but you will need an account to sell products.

LOGGING IN

To log in, click Sign In at the bottom of any page on TMBR and enter your email and password.

FORGOT YOUR PASSWORD?

No worries – if you forget your password, simply head to the Sign In page, and click on the Forgot your Password link. You will be prompted to enter the email address you used to create the account and click “Send Reset Link”.

After you've submitted your email address, you'll receive a message from us within a few minutes with instructions on resetting your password. Click the link provided in the email, choose a new password and you'll be good to go! If you don't receive our email shortly, have a quick look in your junk mail or spam folder – it may have been routed there accidentally.

STILL CAN'T LOG IN?

Your account may have been temporarily or permanently deactivated. TMBR provides a safe and friendly community of sellers and buyers. If you are still unable to access your account after resetting your password, you may be denied access due to:

To learn more about why your account may be suspended, please email us at hello@tmbr.ca.

NAVIGATING YOUR ACCOUNT

After you log into TMBR, the drop-down menu in the top right of the menu bar helps you to update your account information, view your current and past listings, and view any notifications.

Selling

HOW DO I POST A PRODUCT?

Selling is simple, just go to the ‘Add Listing’ page when logged in to create your item. In the description, try to describe it in detail. Tell the story of your product. Where did it come from? How was it made? What are your favourite details of this product?

HOW MUCH DOES IT COST TO POST A PRODUCT?

You have invested enough already, therefore we will not charge posting fees for your listings. Post as many as you would like. TMBR deducts a 20% fee from the sale of the listing. All transactions are done online and you will receive payment directly into your Stripe account (less our fee).*

*TMBR uses Stripe, an online, secure payment processing company. For more information go to stripe.com. In order to use our service, you will need a Stripe account to receive money from your sales.

WHAT PRODUCTS CAN I SELL?

This is a wood product-related site that is categorized by furniture types and raw material, therefore only those products should be listed.

HOW TO INCREASE THE CHANCE OF SELLING MY PRODUCTS?

HOW DO I SHIP A PRODUCT?

You set your own shipping policy and cost. Choose the shipping company you are most comfortable with and provide the buyer with a tracking number.

Shipping costs are added to the total transaction price. The seller will be provided with the shipping details and will be responsible for shipping the product within five business days of the transaction being processed. We do not subtract the sales fee from the shipping cost.

HOW DO I RECEIVE MY PAYMENT?

Upon setting up an account on TMBR, you will also be prompted to set up a Stripe account. Once set up, payments will be automatically transferred to your bank account.

HOW DO I MAKE RETURNS/REFUNDS?

All returns and refunds are handled offsite. TMBR is not responsible for the goods sold. If a buyer receives the product and is not satisfied, they can message you through the site. It is up to the Buyer and Seller to make arrangements to have the product returned. TMBR is unable to process refund transactions through the site. Refunds are to be handled offsite. The Seller will make arrangements to refund the Buyer directly (via Stripe, bank draft, e-transfer, etc). The seller will not be reimbursed the commission amount deducted at the time of purchase.

If you suspect fraudulent activity on the site, please report it immediately to us at hello@tmbr.ca.

CAN I CLOSE MY SHOP?

You may close your shop at any time. Go to 'My Account' and press the 'Close Shop' button. While your shop is closed shoppers will not be able to view your shop or your listings. You may reopen your shop at any time.

HOW DO I REOPEN MY CLOSED SHOP?

To reopen your shop, go to 'My Account' and click the 'Open Shop' button. This will allow your listings and shop to be seen by buyers.

IF YOU HAVE ANY OTHER QUESTIONS, COMMENTS OR CONCERNS:

Please email TMBR at hello@tmbr.ca. We’re here to help.