Frequently Asked Questions

General

HOW TMBR HELPS YOU SELL

We provide you with an online marketplace to help you sell your wood products. Through our online channels, TMBR is able to reach a larger audience of potential buyers. We help get your products noticed. We promote our site through Facebook and Twitter. As people look through the products on the site, they have the ability to share them to their own social media networks.

DO I NEED AN ACCOUNT?

You don't need an account to look but if you want to buy or sell, you will need an account.

LOGGING IN

To log in, head to the TMBR homepage, click “Sign In” at the top right-hand corner of the screen and enter your email address and password.

FORGOT YOUR PASSWORD?

No worries – if you forget your password, simply click on the “Forgot your Password” link. You will be prompted to enter the email address you used to create the account and click “Send Password Reset Link”. An email will be sent.

After you've submitted your email address, you'll receive a message from us within a few minutes with instructions on resetting your password. Click the link provided in the email, choose a new password and you'll be good to go! If you don't receive our email shortly, have a quick look in your junk mail or spam folder – it may have been routed there accidentally.

STILL CAN'T LOG IN?

Your account may have been temporarily or permanently deactivated. TMBR provides a safe and friendly community of sellers and buyers. If you are still unable to access your account after resetting your password, you may be denied access due to:

To learn more about why your account may be suspended, please email us at hello@tmbr.ca

NAVIGATING YOUR ACCOUNT

After you log into TMBR, the drop-down navigation menu in the top right of the menu bar helps you to update your account information, view your current listings and how much you have sold, as well as a summary of any purchases you have made through the site.

Selling

HOW DO I POST AN ITEM?

Selling is simple, just go to the Sell page to set up your account. From there you will be prompted to create a new listing. In the description, try to describe it in detail. Tell the story of your product. Where did come from? How was it made? Example Description:

HOW MUCH DOES IT COST TO POST AN ITEM?

You have invested enough already, therefore we will not charge posting fees for your products. Post as many as you would like. TMBR deducts a 20% fee from the sale of the item. All transactions are done online and you will receive payment directly into your Stripe account (less the fee).*

*TMBR uses Stripe, an online, secure payment processing company. For more information go to stripe.com. In order to use our service, you will need a Stripe account to receive money from your sales.

HOW TO INCREASE THE CHANCE OF SELLING MY ITEMS?

HOW DO I SHIP AN ITEM?

You set your own shipping policy and cost. Choose the shipping company you are most comfortable with and provide the buyer with a tracking number.

Shipping costs will be added to the total transaction price. The seller will be provided with the shipping details and will be responsible for shipping the item within five days of the transaction being processed.

HOW DO I RECEIVE MY PAYMENT?

Upon setting up an account on TMBR, you will also be prompted to set up a Stripe account. Once set up, the payments can be automatically transferred to your bank account.

HOW DO I MAKE RETURNS/REFUNDS?

All returns and refunds are handled offsite. TMBR is not responsible for the goods sold. If a buyer receives the item and is not satisfied, they can message you through the site. It is up to the Buyer and Seller to make arrangements to have the item returned. TMBR is unable to process refund transactions through the site. Refunds are to be handled offsite. The Seller will make arrangements to refund the Buyer directly (via bank draft, e-transfer, etc). Seller will not be reimbursed the commission amount deducted at the time of purchase.

If you suspect fraudulent activity on the site, please report it immediately to us at hello@tmbr.ca.